Privacy Policy

Last updated: September 2026

Overview

Opvelo ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information You Provide

  • Contact information (name, email) when you fill out forms
  • Shopify store URL when requesting access
  • Messages and communications you send us

Information Collected Automatically

  • Page views and site usage (via Plausible Analytics, with no cookies and no personal data)
  • Basic technical information (browser type, device type)
  • Visit statistics via Google Analytics, which uses cookies. You can turn them off at any time by choosing "Reject" in the cookie banner, which you can reopen under "Cookie settings" at the bottom of every page.

How We Use Your Information

  • To respond to your inquiries and provide customer support
  • To process early access requests
  • To improve our website and services
  • To send product updates (only if you opt in)

Store Data

When you connect your Shopify store to Opvelo, we access the store data needed for the operations you enable, such as product catalog, orders, customer and shipping details, and, where you connect them, marketplace, carrier, invoicing and bank data. We do not sell, share, or use your store data for any purpose other than providing Opvelo services to you.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, and multi-tenant isolation ensuring your data is never accessible to other merchants.

Third-Party Services

  • Plausible Analytics: privacy-preserving analytics (no cookies, no personal data collection)
  • Google Analytics: website analytics; you can turn it off by rejecting cookies
  • Web3Forms: contact form processing
  • Shopify: store integration and OAuth

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at [email protected].

Contact

For privacy-related inquiries, contact us at [email protected].