Talk to Every Customer in Their Own Language
Europe is one market on paper and thirty in practice. Opvelo writes your catalog, translates your whole store, and answers customers by email and chat in their language and your voice.
Today
Selling across Europe means ten languages, ten sets of customer questions and a catalog nobody has time to translate.
200k+
translations in 11 languages
Storefronts
One Store, in Every Customer's Language
The same shop in Romanian, French and Italian. Menus, banners and product pages are translated for you and kept in sync as your catalog changes.
- Every menu, banner and product page translated
- New products live in every language from day one
- Local prices and currency for each market
- Translations kept up to date as you edit
Customer inbox
Every Message Answered in the Customer's Language
WhatsApp, Instagram, Messenger and email in one inbox. Opvelo reads each message, sorts it, and drafts a reply in the language the customer wrote in. You review it and send it.
- WhatsApp, Instagram, Messenger and email in one place
- Replies drafted in the customer's own language
- Every conversation sorted by reason and sentiment
- Order history and customer details beside every chat
Email campaigns
Every Campaign in Every Language
Describe the campaign and Opvelo builds it in your brand voice, then makes a version for each language you sell in. Every subscriber gets the one they read.
- Campaigns built from a short brief, block by block
- A version for every language, with local prices
- Each subscriber receives their own language
- Deliveries, opens and clicks tracked for every send
What It Does
Your Whole Store, Translated
Products, collections, pages and every custom field translated per market, with your own terminology. Edit the original and the translations follow.
Listings Written for You
Titles, descriptions, tags and SEO from a photo and a few attributes, in your brand voice and ready to translate.
Customer Support Agent
Answers customer questions on email and chat using your policies and live order, shipping and return data. When it isn't sure, it passes the conversation to your team.
Email in Their Language, From Your Domain
Order updates, back-in-stock alerts and newsletters sent from your own domain, in the customer's language, with consent handled.
Newsletters & Loyalty
Describe a campaign and get a finished newsletter built from your products. Reward repeat customers with store credit.
Content That Ranks
SEO articles researched on real keyword data, illustrated from your media library and linked to your products.
Local everywhere, without a local team
Customers buy from shops that feel local: their language, their questions answered, their emails making sense. Doing that in eleven languages used to mean translators, agencies and a support team per market. Opvelo does the writing and translating, and hands your team only the conversations that need a person.
Part of One System
- Support answers use the same order, shipping and return data the rest of Opvelo writes.
- Every correction your team makes becomes knowledge the agent uses next time.
Works With
Everything Opvelo does
Price With the Market, Not Against It
Buy the Right StockBuy What Customers Are Already Asking For
Create Your ContentAll Your Content, Made in One Place
Sell EverywhereEvery Channel, Managed From One Place
Deliver & Take BackParcels Ship Themselves. Returns Handle Themselves.
Get Paid & Know Your NumbersEvery Order Invoiced. Every Payment Found.
Build Your OwnDescribe It. Opvelo Builds It.