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Returns & Warranty
Returns and repairs without the email back-and-forth
For stores that take items back or repair them under warranty. Customers start returns and claims themselves, the courier is booked for them, and your team only assesses, decides and refunds.
Free · Coming soon on the Shopify App Store
The problem
Every return starts as an email thread
Without a portal, a customer emails to ask how to return something. Someone checks the order, explains the policy, books a courier pickup, asks for a bank account for the refund, then types the credit note. Warranty claims are worse: photos in one inbox, repair status in someone's head, and no record of what breaks most often.
- Customers asking for return instructions that are already on your policy page
- Cash-on-delivery refunds held up because nobody asked for the customer's bank account
- Repairs whose status only the workshop knows, with customers chasing them
How it solves it
How Returns & Warranty works
- 01
The customer starts it
A QR code printed for the parcel, or a link, opens the portal. The customer confirms the order number with their email or phone, picks the items and a reason, and chooses a courier pickup, a locker or your shop, where you allow it.
- 02
Return booked and recorded
Opvelo creates the return on the Shopify order and books the return waybill with the courier. Cash-on-delivery customers are asked for a bank account up front, and any restocking fee follows your rules per shipping zone.
- 03
Credit note on close
When you process the refund or exchange and the return closes, the credit note is issued automatically, so your invoices stay correct without anyone typing a document.
- 04
Warranty claims, assessed
Customers describe the fault and add photos. Your team assesses the claim, sends a firm offer for any paid repair for the customer to accept or decline, and each claim is tracked from parcel to workshop to shipped back.
Warranty & repairs
Every Claim, From Parcel to Workshop
Claims, repairs and replacements in one report: what breaks, how fast it gets fixed, and what quality really costs.
- Claim rate per sales cohort, not guesswork
- What breaks most, confirmed by your team
- Time from claim to completion
- Cost of quality, shipping included
Works well with
Every app runs on the same orders, stock and customers, so each one picks up the others' work as soon as you add it.
See Returns & Warranty on your own store
Book a demo and we'll walk you through it with your own products and orders.