From €19 / month
Translations
Your storefront in every customer's language, kept in sync.
Coming soon on the Shopify App Store
← All apps
Customer Inbox
Answer every customer in their own language
For support teams handling messages from several countries and channels. Every conversation is sorted as it arrives, and replies are drafted in the customer's language from your policies and their order, for you to send.
From€19 / month · Coming soon on the Shopify App Store
The problem
Support means switching apps, tabs and languages
Messages arrive on WhatsApp, Instagram, Messenger and email, each in its own app. To answer one question about a late parcel, someone looks up the order in Shopify, checks tracking on the courier's site, finds the return policy and runs the reply through a translator. Urgent complaints wait behind spam and simple questions.
- Each reply needs Shopify, the courier site and a translator open at once
- Angry customers wait in the same queue as spam and simple questions
- The same questions get different answers depending on who replies
How it solves it
How Customer Inbox works
- 01
One inbox for every channel
WhatsApp, Instagram, Messenger, email and live chat arrive in one inbox. Beside each conversation you see the customer's Shopify profile, their orders and your team's notes and earlier conversations.
- 02
Each message sorted
Opvelo reads every new message and sets its priority, intent and sentiment, writes a short summary and applies your labels. Spam is labelled and closed, so urgent and unhappy customers surface first.
- 03
Reply drafted, grounded
A reply is drafted in the language the customer wrote in, using your knowledge base and live order, payment and tracking data. When it can't back an answer with your procedures, it hands the conversation to your team instead of guessing.
- 04
You review and send
Nothing is sent without a person. You edit the draft or send it as it is, and your corrections can become new knowledge, reviewed before it's used in later replies.
Customer inbox
Every Message Answered in the Customer's Language
WhatsApp, Instagram, Messenger and email in one inbox. Opvelo reads each message, sorts it, and drafts a reply in the language the customer wrote in. You review it and send it.
- WhatsApp, Instagram, Messenger and email in one place
- Replies drafted in the customer's own language
- Every conversation sorted by reason and sentiment
- Order history and customer details beside every chat
Works well with
Every app runs on the same orders, stock and customers, so each one picks up the others' work as soon as you add it.
From €19 / month
Email Campaigns
Campaigns in your brand voice, a version for every language.
Coming soon on the Shopify App Store
See Customer Inbox on your own store
Book a demo and we'll walk you through it with your own products and orders.